We strive our best to provide customer satisfaction in all areas once you order with LeatherExotica however still you can either return, exchange or get refund if you are not satisfied with of the services provides by us.
The below is our refund policy which we request our customers to read, understand and agree before you complete your order.
- WE ACCEPT RETURNS/ REFUNDS/ OR EXCHANGE OF PRODUCTS ALLOWED.
- Orders can be cancelled only within 24hrs after placing the order or before the order confirmation. You can call us as well as you gave email us your confirmation of cancellation on your order.
- There are no hidden charges however there can be extra charge for overnight shipments or for custom over sizes.
- We request you to provide us accurate sizing information so that the product is made accordingly.
- Refunds are allowed in case of wrong product delivery or delay in shipments. If the product is delivered damaged we will investigate and we will either provide you refund/ exchange or resend the new product. You need to contact us within 24 business hours after you receive your order.
- If your order is more than one product then you need to accept the complete order as we do not practice of returning the goods if in case you dislike one of them.
- Color of the products which you receive may sometimes vary due to the screen monitor resolution. No refunds allowed in such cases however we assure that if there is huge difference then we will help you to getting the correct one.
- We understand that the product and content described on the website is for your personal use and the designs differ from others. So we request you not to compare the products with the other designs if any. No refund allowed for the same.
- Cancellation can be requested within 48 hours of the order placed. Refund will be done through online mode . Return can be requested within 24 hours of the order received. Refunds processed and amount refunded within 7 working days or before.
We appreciate your feedbacks and suggestions and therefore we suggest you to contact us any time you need us so that your doubts are cleared. Placing direct disputes and leaving negative feedback will not resolve your problem. Contact us via email, phone or live help.